Return Policy
Return Process – Step-by-Step Guide
At Wellington Living, we believe returns should be straightforward and stress-free. Our goal is to provide a clear and transparent process so you can shop with confidence.
30-Day Return Guarantee
You have 30 days from the delivery date to return your item — no questions asked. To qualify for a return:
- Items must be unused and preferably in their original packaging.
- All accessories, manuals, and labels must be included.
- We reserve the right to refuse returns that show signs of use or are incomplete.
Step-by-Step Return Process
1. Contact Us First
Email us at info@wellingtonliving.co.uk with:
- Your full name
- Your order number
- Clear photos of the product (if claiming under warranty)
We'll review your request and email you a return form.
2. Fill Out the Return Form
Complete the form carefully and include it in the return package to avoid delays.
3. Prepare the Return Shipment
Create your shipping label using the return address provided on the form. Make sure the item is securely packed to prevent damage.
Please note: Return shipping costs are at your expense, unless the item is faulty or covered by warranty.
4. Send Back the Item
Ship the package with the return form included.
5. Share Proof of Shipment
Reply to our email with your tracking number and proof of shipment.
6. Refund Timeline
Once we confirm the item is delivered, we will process your refund within 5 business days via your original payment method.
Questions or Help?
We’re here to help! Contact our friendly support team at info@wellingtonliving.co.uk for any return-related questions.
Legal Information
Store Name: Wellington Living
Legally Managed by: Maviba Limited
Company Registration Number: 77726952
Address:
UNIT 2A, 17/F GLENEALY TOWER
NO.1 GLENEALY CENTRAL
HONG KONG
Email: info@wellingtonliving.co.uk
Phone: +31 6 45271810